Archive for the ‘Online Advertising’ Category

Keys to making ads work

Friday, June 11th, 2010

P0000311There are three basics to making your advertising work. They are: consistency; frequency; and anchoring. If you remember your psychology 101 you know about Pavlov and his dogs. Pavlov put dogs into a cage and rang a bell. When he rang the bell, he gave the dogs a piece of meat. After consistently doing ringing the bell over a period of time with a great amount of frequency, whenever Pavlov rang the bell, the dog immediately began to salivate, even before seeing the meat to which the action was anchored. Pavlov anchored this experiment with something the dogs enjoyed and even wanted; the meat.

Many advertisers understand consistency and frequency. Sending the same message over and over with frequency instills the singular message you want your target to receive. But often anchoring is mishandled. Far, far too often advertisers believe “saving money” (low prices) is the correct anchor. It is almost universally not the correct anchor! Remember “not buying your product,” is so much more inexpensive than any low price you can offer. Never pose that price is any form of barrier to owning your product or you are countering your own sales potential.

If he was inconsistent in his approach, Pavlov would have just frustrated the dog and confused it as to what the bell meant. Lacking frequency by only offering the bell every once in a great while would have allowed the dog the luxury of forgetting the meaning and made the learning cycle incredibly long and nearly impossible.

But giving adequate frequency, a single message (consistency) and a perfect anchor, something for which the dog already had a strong desire, Pavlov created a perfect advertising message, made strong enough in a short time to elicit a physical response to just the sound of a bell.

Earlier I mentioned that advertisers understand consistency and frequency. Yet far too many advertisers have the courage to correctly practice those in their advertising. Instead they feel compelled to go for short-term results (as in very little frequency), or far worse they change tactics over and over trying to find the right formula and in doing so establish no consistency at all. Knowing how to do something does not insure we will do it. After all we know that the only way to lose weight is to burn more calories than we take in each day, yet as a nation over 70% of us (including me) are overweight.

Good advertising practices take some discipline to get started and to maintain. It is not really hard, we just need to determine a strategy and stick with it. But the strategy must employ the three basics.

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Social networks a challenge to traditional media?

Tuesday, June 16th, 2009

Facebook, Myspace, Youtube, LinkedIn, Plaxo, and a host of other social networking websites offer an opportunity to connect with millions in a one-on-one environment. Social networking is quickly eroding the efficacy of traditional advertising media. And as an old advertising guy, I see that I have the choice of fighting the inevitable by working harder to make a worn out business model work or embrace the wave of social media.

My choice is obvious. If you are reading this, you know that I have moved my eNewsletter to a blog format here at http://ADviceByJohnBoggs.com/Blog/. Many of you have been invited to this address through my tweets on twitter https://twitter.com/jwboggs and a few have gotten here through my website http://ADviceByJohnBoggs.com. To invite you here, I didn’t buy a magazine ad, radio commercial nor sponsor a sporting event on television, each one the perfect marketing solution I would have presented to a client at differing times during my career.

Understanding those mediums and others during the times when they dominated the way America transacted business, was how I made my living since 1976. Until the mid 1990’s mass messaging to audiences sold soap and other products by spouting a single message to the largest group of consumers. Only the largest and most dominant companies could afford to have multiple offerings with branding targeted at different audience segments.

Beginning around 1995 advertising experienced something new. A tidal wave of advertising inventory hit the world wide market. This inventory was not marketed by experienced advertising people, but by those technical folks who developed the millions of websites that just appeared almost overnight. Advertising budgets in 1995 were soft to begin with and the massive volume of available inventory not only caused a massive devaluation of even the strongest advertising media, it created incredible competition for the few dollars being spent.

If the World Wide Web had slowly introduced advertising inventory to the business community, advertising rates and inventory might have sold with rates appropriate to 1990’s media and at values the web is still to realize. But since General Motors and John Q. Public could build websites with relative ease there was no limit to the number of places ads could be placed online. Advertising inventory was sold for pennies in comparison to what other media was receiving for audience access. And online access in many cases was not only much more interactive for the audience it also could transact the business. Inventory so out-stripped demand that selling access to an audience was dumped in favor of selling access to results. Because the net actually could track results, those who developed the tracking began selling results.

Still there was more inventory than demand so even selling a guarantee of paying only for a sale, was still sold as a commodity. And the new online consumer found that no all offers online could be believed. Commercial advertising on the web never reached its full potential and I for one doubt that it ever will.

Advertising at its best informs, educates and excites potential consumers about new products. Running a very close second is advertising that fuels word of mouth endorsements. Satisfied consumers or even interested non-consumers are often moved to endorsing products when exposed to good advertising messages. I have always recognized the need for good advertising to encourage word of mouth. I think that was an intangible asset of mine that helped manage and sell major media. I never argued when a client told me that word of mouth was the best advertising. I agreed and said that mass media just enhanced and magnified good word of mouth advertising. And I do believe that. Nothing sells as well as a genuine endorsement of a satisfied customer or passionate interested party.

Word of mouth is based almost exclusively in trust. You trust information from a friend or someone that takes the time to offer a solution to your problem. It is this trust that may actually be the catalyst that gives you confidence in your purchase. The endorsement of a complete stranger often carries more weight in our decision to try a new product than the documented testing offered by the manufacturer.

It is this very trust that makes social networks so very effective in promoting products and services virally. Online offers the ultimate in third-party endorsement of your product or service. But the endorsements must be genuine and self promotion must be soft-sell if used at all. Like any form of advertising though, if the product is bad advertising will only let more people dislike it faster.

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